GPH Industries Private Limited
Last updated: 5 November 2026
GPH pieces are made to order and finished by hand. This policy explains when an order can be cancelled and how refunds are handled by GPH Industries Private Limited.
You may cancel an order at no charge until a Client Advisor confirms that embroidery or production has started. Tell us by phone at +91 9636298525 or through the contact page, quoting the name and piece on the order. We will confirm the cancellation in writing.
Once handwork has begun, the piece is made for you and cannot be resold as a stock item. Cancellation is then accepted only at our discretion. Any amount already incurred for fabric, embroidery, or labour may be retained. If a payment has been taken and a refund is approved, it is limited to the balance after those costs.
Because couture is made to your confirmation, ready-to-wear style returns do not apply. If a piece arrives damaged, incomplete, or materially different from the order we confirmed, contact us within 7 days of delivery with photographs. We will repair, remake, or, where that is not possible, refund the amount paid for that piece.
A change of mind, a difference arising from normal handwork, or an incorrect measurement supplied by you is not treated as a defect.
Approved refunds are returned to the original payment method within 7 to 10 business days after we confirm the refund. Your bank or card issuer may take additional time to show the credit. We will email you when the refund is initiated.
We may cancel an order if we cannot confirm details with you, if the piece cannot be made as requested, or if payment is not completed. Any amount you have already paid for a cancelled order of this kind is refunded in full.